Policies

1-Year Limited Warranty

Shiver Shield takes great pride in manufacturing the highest quality products possible.  We will always to our very best to provide 100% customer satisfaction.  Shiver Shield outer wear gear is guaranteed against manufacturing defects for 1 year from the date of purchase.  If, for any reason, manufacturing defects occur, we will replace, repair or refund your purchase at our discretion.  This guarantee does not include wear and tear, wrong sizing or misuse of our products.  Any hardware, such as zippers, buttons, magnets, adjustment straps, hooks or latches have a 30-day warranty from the date of purchase.  If your Shiver Shield outerwear gear is defective,  please refer to the Returns and Exchanges section on our Policies page.  We reserve the right to change this warranty as we see fit.

Returns and Exchanges

We have a no-questions-asked policy.  You may return or exchange anything you purchase from us within 30 days from the purchase date.  We will only accept returns and exchanges as long as the following considerations are met:

1. If we can’t sell it, we can’t return or change it.  Item must come back to us in the same packaging and same condition as we sent it out.  Any tags or packaging must me included or we cannot accept it.

2. We pay shipping there, you pay shipping here.

3. Items must be insured when shipped.

Refunds

If you are asking for a refund, we will inspect it to make sure we can sell it.  We will then issue you a refund to your credit card or PayPal account.  The amount of time it takes for the refund to show up on your statement will vary depending on the card company.

Any questions regarding Returns and Exchanges can be answered by sending us an email through our Contact form.

Shipping

Our standard shipping time on most packages is 3-5 days.  We do what we can to get it there as soon as we can, but 3-5 days is just an estimate and the actual delivery time is beyond our control.  We do the best way can to get your packages to you in the shortest time possible.

Privacy Policy

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of our Website.

We use your Personal Information only for providing and improving the Website. By using the Website, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email address, physical address and phone number.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Website you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Credit Cards

We do not store credit card information on our Website or anywhere else.  When you purchase a product from our site, the orders are stored for historical use, but we do not retain any sensitive data.

Changes To This Privacy Policy

Shiver Shield may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.